Terms and Conditions

1. Introduction

Welcome to Radiant Gems. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.

2. Acceptance of Terms

By accessing this website and/or purchasing our products, you are agreeing to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website or purchase our products.

3. Use of Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

4. Product Information

We strive to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All products are handmade and may have slight variations in color, size, and design.

5. Pricing and Availability

All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue any product without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the product.

6. Ordering and Payment

When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline your offer for any reason. Payment must be made in full at the time of ordering. We accept various forms of payment, including credit cards and digital payment methods.

7. Shipping and Delivery

We ship to addresses within India and internationally. Shipping costs and estimated delivery times will be provided at checkout. Please note that customs duties and taxes may apply to international orders, and these are the responsibility of the customer.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 14 days of receipt for a full refund or exchange. The item must be unused and in the same condition that you received it. Please note that shipping costs for returns are the responsibility of the customer.

9. Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Radiant Gems operates in accordance with international compliance requirements to ensure a safe and secure user experience.

10. User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

11. Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws of India. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

12. Contact Information

For questions or concerns related to our policies, please contact us at [email protected].